Draft. Not yet reviewed by a lawyer.
Refund policy
In short: within 14 days of buying a pack, you get your money back for every minute you haven't used. No questions asked.
How it works
- Pack not used at all: full refund, if you ask within 14 days of purchase.
- Pack partly used: we refund the unused part, in proportion, if you ask within 14 days of purchase. Example: you bought 180 minutes for €34.90 and used 30. You get back 150/180 of the price: €29.08. The remaining minutes of that pack are removed from your account.
- Free minutes can't be refunded, because you didn't pay for them.
- After 14 days packs aren't refunded, but your minutes never expire while the service operates.
- Problems on our side: if an outage or a fault on our side costs you minutes, we give them back, at any time.
How to ask
Write to support@meetingcopilot.online from the email address of your account. We reply within 2 working days. Refunds are paid by Paddle, our merchant of record, to the payment method you used, usually within 5 to 10 days.
Your legal rights
This policy doesn't limit any rights you have as a consumer under Czech or EU law. Paddle's buyer terms also apply to every purchase.